Transforming IT Services
We are an IT consulting firm specializing in documentation standardization, M&A support, client onboarding, training, mentoring, and support-to-client partnership building.
About TTL Logistics
TTL Logistics is an IT consulting firm with a mission to improve the efficiency and consistency of IT services provided by your organization, preparing you to meet the challenges of today and the future. Our founder, Santos Gaitan, brings over fifteen years of experience in the field of IT support, including roles in Help Desk Support, Project Management, Network Operations Center Support, Support Management, and Learning & Development.
Our Expertise
Our Services
At TTL Logistics, we offer a range of services designed to improve the efficiency and consistency of your IT operations. Our services are tailored to meet the unique needs of your organization, ensuring that you are well-equipped to handle the challenges of today and the future.
Documentation Standardization
We review your existing documentation systems, providing clear and effective frameworks for better structure and searchability. Our approach ensures that your documentation is meaningful, easily accessible, and regularly updated, covering both client-specific data and processes on how to use supported technologies.
M&A Support
Mergers and acquisitions present several challenges to all levels of an organization. Our services focus on the documentation and training aspect, providing guidance on uniformity of documentation and training opportunities for team members on both sides of the merger, ensuring a smooth transition.
Client Onboarding
The initial onboarding of a new client sets the tone of the relationship between provider and client. We help ensure that the primary service-focused IT questions are addressed during onboarding, setting the stage for a successful partnership.
Training
The benefits of robust training extend to both existing team members as well as newly-onboarded employees. Our services provide training opportunities and sessions for team members, working with key SMEs within the organization to identify and create training that is most valuable to the team.
Mentoring
Sometimes team members need guidance on how best to fit into a new role or overcome a challenge. Our services provide mentoring opportunities for support technicians or managers, helping to guide them toward a goal, enhancing their skills and confidence.
Support-to-Client Partnership Building
One of the challenges faced by an IT support organization is building and maintaining a healthy relationship with the client. We aim to help identify the most important aspects of support/client interactions, both to develop trust or to assist in repairing a strained partnership.
Industries We Serve
Managed Service Providers (MSPs)
With our founder’s extensive experience working with MSPs, we understand the unique challenges and needs of this industry. We offer services ranging from documentation standardization to client onboarding, ensuring MSPs can deliver consistent and high-quality services to their clients.
Internal IT Departments
Whether you’re a small business with a growing IT department or a large corporation looking to streamline your IT operations, we can help. Our services focus on improving efficiency and consistency, from training and mentoring to support-to-client partnership building.
Mergers and Acquisitions
Mergers and acquisitions present unique IT challenges. We provide guidance on uniformity of documentation and training opportunities for team members on both sides of the merger, ensuring a smooth transition and integration of IT services.
Why Choose Us
At TTL Logistics, we focus on consistency, documentation, and learning to provide the most valuable services to your IT organization. Our unique approach and commitment to these principles set us apart in the industry.
Focus on Consistency
Consistency is key in IT services. Whether it’s the client experience, team members’ ability to find information, communication, or resolution targets, we strive to provide a consistent and reliable service. Our commitment to consistency ensures that your IT operations run smoothly and effectively.
Focus on Documentation
A key aspect of a successful and scalable organization is thorough and uniform documentation. We provide clear direction for formatting and updating documentation, ensuring that your team has access to the information they need when they need it.
Focus on Learning
We believe that data and processes are most valuable when all team members are properly trained on their usage. We strive to provide training and mentoring opportunities for all members of a support team, from frontline technicians to managers. Our commitment to learning ensures that your team is always equipped with the knowledge and skills they need to succeed
Client Testimonials
Client Success Stories: Real Results, Real Impact
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Let’s Connect
At TTL Logistics, we’re committed to helping you improve the efficiency and consistency of your IT services. Whether you’re interested in one of our services or have a question about how we can help your organization, we’d love to hear from you. Get in touch with us today to learn more about how we can help you meet the challenges of today and the future.
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Business Hours: Our dedicated team is available to assist you 24/7. We understand the importance of timely support in the IT industry, and we’re here to help whenever you need us.